Day & Night Receptionist

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximising room revenue and occupancy.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Assist the night auditor in analysing the revenue of the hotel
• Answer guest inquiries about hotel service, facilities and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
• Complete any required reporting (financial and non-financial)
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Deal with any issues arising on shift and report to the Front Office Manager
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
• Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

– At least 2 years’ experience working in a similar position

– Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

– Ability to work on a variable schedule including weekends and holidays

– Ability to integrate and work well in a team environment

– Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

– Good telephone persona with a friendly and helpful demeanour

– Possess an eye for detail and ability to work under pressure

– Strong written and verbal communication skills

– Strong problem solving and trouble shooting skills

– Self-motivated with the ability to work in a fast-moving environment

Tagged as: hospitality staff malta, hotel staff, receptionist