Housekeeper

Job Description

Reporting to the Front Office Receptionist, the Housekeeping is responsible for ensuring a high standard of cleanliness and providing excellent customer service.

Responsibilities:

• Takes a proactive approach to the cleaning and servicing of guest rooms and surrounding areas including back-of-house activity of the Housekeeping department, anticipating potential opportunities
• Maintains effective communication within the department and ensures that the Supervisor is kept well informed of any problems / queries that have arisen
• Report any problems / complaints
• Is responsible for the cleanliness and replenishment of supplies in guestrooms and ensures the comfort of all Hotel guests as established by hotel procedures and standards
• Cleans and services guestrooms, public areas and back–of–house according to the established procedures and hotel standards and reports any discrepancies
• Ensures that the work areas, equipment, and supplies are always kept in a clean and orderly manner and will report any maintenance defects directly to the concerned department.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Coordinate work activities among departments
• Ensure compliance with safety and sanitation policies
• Examine the property to determine the need for repairs or replacement of furniture and/ or equipment
• Maintain an inventory of cleaning supplies
• Monitor and replenish cleaning product stock
• Perform various cleaning duties

Qualifications and Assets:

• At least 2 years’ experience working in a similar position
• Ability to use industrial cleaning equipment and products
• Ability to work to deadlines, with changing priorities whilst remaining calm under pressure
• Able to work various shifts, including evenings, public holidays and weekends
• Excellent organizational and team management skills
• Must have excellent interpersonal skills to be able to get along well with co-workers and customers / clients
• Must be proactive in carrying out assigned duties
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction

Tagged as: hospitality staff, housekeeper